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FAQs

Who is Alexandra King?

A real person who designs and makes the dresses alongside head seamstress Anna Vickery at the boutique in Wells. Pop in and say hi! 

Where are the garments and accessories made and how?

Every dress and product is designed, cut and sewn, one at a time in our Somerset studio. Alexandra King products are ONLY available direct from the website or boutique in Somerset.

Are items really 'one of a kind'?

If it says its 'one of a kind' on the product description then that really is the only one made in that design and fabric. We often use vintage fabrics or hand embellish designs with vintage trims so they can't be made in the same print or pattern again.
Your dress is truly unique and no one will ever have the same one as you. Something to treasure for generations to come. 

Are there long order times?

Ready to wear items are shipped out within two days from ordering via Royal Mail or courier.

Made to measure and to order items are shipped from 4-8 weeks from ordering, please check item details for accurate lead times. We work on a first come first serve basis, if you would like to have your order made a priority please contact us before ordering.

For bridal and couture dresses with fittings please allow up to 6 months before your event so that we can schedule fittings and your consultation.

What methods of payment do you accept?

We accept Visa, Mastercard, American Express and all major credit and debit cards via a secure direct checkout powered by Stripe. We also accept Paypal via the website and BACS when working in person.
We never see your payment details nor do we store email addresses or any confidential information. We will never sell your details nor send you unsolicited emails.

How Do You Ship Items?

All dresses are packaged as a gift in our boxes and carefully wrapped in fine tissue paper, all tied with a bow.

UK items are sent via 1st class recorded delivery with Royal Mail
Overseas items are sent via International signed for Airmail or Airsure with Royal Mail.

All items will need to be signed for upon receipt.

I'm not in the UK can I still buy online?

Yes, we ship our dresses worldwide and have many overseas customers. Please be aware of any custom charges in your country.

Garment Care

The hand crafted nature of our garments and luxury fabrics require specialist cleaning only. Your garment will have a care label and instructions on how to take care of it.

We recommend your garment or accessory is

- stored away from the light in a wardrobe
- hung with the provided padded hangers or inside the dust bag and original box
- never machine washed
- carefully cleaned with a damp sponge for spot cleaning light marking.
- taken to a specialist dry cleaners where they can recommend the correct care for your garment.

We also offer all of our customers a dress preservation/repair service if ever your dress needs a little tlc. Please contact us for details and pricing.

Do you accept returns?

READY TO WEAR - PLEASE CHECK YOUR MEASUREMENTS BEFORE ORDERING.

If you are not completely satisfied with your purchase you may return it within 14 days from receipt in it's original condition and packaging.
Vintage items are returnable on a case by case basis due to their fragile nature. Please consider all sales final and check your measurements before purchase. 

-Please contact us to request a return stating the reason for return. We will then give you postage instructions for returning your item.
-We will refund you fully upon receipt of the returned item once it has been checked.
-We cannot refund you if the tags have been removed or the item has been worn.
-Unfortunately we are unable to refund the return postage costs.
-We may charge a 15% restocking fee on items returned due to fit or change of mind. 

BESPOKE / COUTURE - All made to order and couture dresses are non returnable and non refundable as they have been specifically cut and made for you. If for any reason you are not happy with your dress please do contact us and we will do everything we can to resolve your concerns.
At our discretion we may opt to refund, replace, repair or offer a discount on a future purchase. Shipping will not be refunded.

Do you have a boutique I can visit

Yes! As of April 2016 we are at No. 8 Sadler Street, Wells, Somerset. Our bridal shop is near to Bristol, Bath, Taunton and Frome. The little city of Wells is a great place to spend the day and there is plenty of parking nearby. Only 9 miles from Castle Cary train station.

Open Monday to Saturday 10am till 5pm

Do you offer a couture or bespoke service?

Alexandra King offers an exclusive couture service. Appointments can be made to visit the boutique atelier for a design consultation with Alexandra King and head seamstress Anna Vickery who will take care of your order. 
This service includes a dress designed exclusively for you, fabric sourcing and fittings to create your gown. 

The couture service requires approx six months lead time.

Couture Bridal prices from £2400. Evening and Occasion wear from £1400

A bespoke service is also available where any dress from the Alexandra King bespoke collection can be made to measure with a colour and hem length choice.
Please email anna@alexandra-king.com for more info.

Can you make Bridesmaids dresses?

Yes we have designed and made many bridesmaids dresses. We source fabrics to match your colour scheme and design a collection to flatter each of your bridesmaids ensuring everyone is happy and comfortable on your all important day.
Bespoke bridesmaids prices from £250 per dress

Is there styling and sourcing service?

Yes we can help with your whole look and will advise on the appropriate underwear, shoes and accessories. We can also recommend hair and beauty styles to compliment you and your style.
At Alexandra King it is vital that you look incredible in our dresses from top to toe. An ugly shoe or over styled hair can ruin a dress.

We can also source all of the extras for your outfit to make life easier, there is a 10% charge for this sourcing service.

Do you do Alterations?

Yes we offer a full alterations service.

Hemming skirts from £15.00

Zips from £15.00

Other skirts and dresses alterations from £25

Dresses made to measure from £195

Bridal Alterations from £100

Transparency and Ethics in Alexandra King Production

We believe that transparency and ethical fair production should be expected. All of Alexandra King's dresses and accessories are designed and manufactured at the Somerset studio and atelier. We source all of our fabrics and supplies from the UK working with Beckford Silks, James Hare Silks and manufacturers that are credible in their processes. It is very important to us that our products are made ethically and everyone involved in the product is treated fairly. We continue to purchase fair trade and ethical fabrics and supplies where possible and hope to expand on this over time.

Contact Details

If you cannot find the answer to your question here please email alexandra@alexandra-king.com
Studio: 8 Sadler Street, Wells, Somerset, BA5 2SE, United Kingdom
Email: alexandra@alexandra-king.com
Telephone: +44 1749 672528