FAQs / Terms and Conditions
PLEASE NOTE MY STUDIO IS NOT OPEN TO THE PUBLIC DUE TO WORK SCHEDULE.
Tel: 07841 718877 10am - 5pm Mon - Fri
I aim to pack and ship all ready to wear and vintage orders within 3 days of purchase. Please let me know if you need an extra rush order.
All items are beautifully wrapped in our boxes with fine tissue paper, all tied with a bow. Packaging can be recycled, composted or used to safely store your items.
UK orders are sent via 1st class signed for delivery with Royal Mail.
Overseas items are sent via International signed for Airmail with Royal Mail or UPS.
All items will need to be signed for upon receipt. Please be aware import duties may be charged by your country for items delivered outside the UK.
I'm not in the UK can I still buy online?
Yes, we ship worldwide and have many overseas customers. Please be aware there may be customs duties and taxes to pay on arrival in your country.
All items are sent via airmail tracked delivery free of charge.
Do you accept returns?
READY TO WEAR
PLEASE CHECK YOUR MEASUREMENTS BEFORE ORDERING.
If you are not happy with your purchase you may return it within 14 days from receipt following the instructions below.
Vintage items are returnable on a case by case basis due to their fragile nature.
- Please contact us at firstname.lastname@example.org to request a return stating the reason for return. We will give you postage instructions for returning your item.
- We will process your refund upon receipt of the returned item once it has been checked.
- We cannot refund you if the tags have been removed or the item has been worn or damaged.
- Unfortunately as a very small business we are unable to refund the return postage costs.
BESPOKE / COUTURE -
All made to order and couture dresses are non returnable and non refundable as they have been specifically cut and made for you. If for any reason you are not happy with your dress please do contact us and we will do everything we can to resolve your concerns.
At our discretion we may opt to refund, replace, repair or offer a discount on a future purchase. Shipping will not be refunded.
Alexandra King does not share, sell or use any of your data after its intended use of contacting you regarding your order and delivering your order to you. We do not send marketing emails or texts.
Klarna and Your Privacy
In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.
Are there long order times?
Ready to wear items are shipped out within three days from ordering via Royal Mail or courier.
Made to measure and to order items are shipped 6 to 8 weeks from ordering, please check item details for accurate lead times. We work on a first come first serve basis, if you would like to have your order made a priority please contact us before ordering.
For bridal and couture dresses with fittings please allow up to 6 months before your event so that we can schedule fittings and your consultation.
What methods of payment do you accept?
We accept Visa, Mastercard, American Express and all major credit and debit cards via a secure direct checkout powered by Shopify. We also accept Paypal via the website and Klarna.
For your protection we will never ask for payment over the phone or for you to make a bank transfer.
We never see your payment details nor do we store email addresses or any confidential information. We will never sell your details nor send you unsolicited emails.
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
- Pay in 3
- Pay Later
Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
Do you have a studio I can visit?
Sadly the studio is very busy and not large enough to accommodate visitors at the moment. We do offer appointments for bespoke garments and alterations at Crispin Hall, Street, Somerset. Please email email@example.com for more info.
Do you offer online appointments?
Yes I do. I am always happy to answer any styling or product questions via video call. Please send me an email to arrange a time that suits you.
Do you offer a couture or bespoke service?
Yes we do, more information on bespoke here.
Do you do Alterations?
Yes we offer a full alterations service. Alterations are free of charge on our dresses.
Bridal Alterations from £150
Transparency and Ethics in Alexandra King Production
We believe that transparency and ethical fair production should be expected. All of Alexandra King's dresses and accessories are designed and manufactured at the Somerset studio. We source all of our fabrics and supplies from the UK working with Beckford Silks, James Hare Silks, Bennett silks, Tia Knight, Jaycotts, SE Simons, MacCulloch and Wallis, Litmans Lace, Organic Cottons and Liberty of London. Manufacturers that are credible in their processes.
It is very important to us that our products are made ethically and everyone involved in the product is treated fairly. We continue to purchase fair trade and sustainable fabrics and supplies where possible and hope to expand on this over time.
We now only use organic fair trade cotton or where a coloured cotton is needed cotton from Kona by Robert Kaufmann who has signed up to OEKO-TEX.
We actively ask our suppliers about their fabric sourcing and manufacturing practices.
The Environmental impact of our business is of equal importance. We recycle any scrap fabrics into either useable pieces, donation to local schools and for the fine scrap as fillings for our accessories. We try not to waste anything.
Yes we do love glitter and sequins but for these materials to stay on the dresses and accessories not in the environment.
Our packaging is mainly cardboard and paper and designed to store your purchase and is not to be disposed of in refuse. All can be recycled or put in the compost if needed.
Any plastic packaging should be reused.
Who is Alexandra King?
A real person who designs and makes the dresses in her studio in Somerset, UK.
Where are the garments and accessories made and how?
Every dress and product is designed, cut and sewn, one at a time in our Somerset studio. Alexandra King dresses are ONLY available direct from the website or studio in Somerset.
The 'Alexandra King for Deadly is the Female' collection is exclusively available through Deadly is the Female.
Are items really 'one of a kind'?
If it says its 'one of a kind' on the product description then that really is the only one in the world. Most of our dresses are and we rarely make more than one of the same garment.
We often use vintage fabrics or hand embellish designs with vintage trims so they can't be made in the same print or pattern again.
Your dress is truly unique and no one will ever have the same one as you. Something to treasure for a lifetime.
Garment CareThe hand crafted nature of our garments and luxury fabrics require specialist cleaning only. Your garment will have a care label and instructions on how to take care of it.
We recommend your garment or accessory is
- stored away from the light in a wardrobe
- hung with the provided padded hangers or inside the dust bag and original box
- never machine washed unless advised
- carefully cleaned with a damp sponge for spot cleaning light marks and spills.
- taken to a specialist dry cleaners where they can recommend the correct care for your garment.
We also offer all of our customers a dress preservation/repair service if ever your dress needs a little tlc. Please contact us for details and pricing.
If you cannot find the answer to your question here please email firstname.lastname@example.org
Studio: Waterfront Farm, Biddisham Lane, Biddisham, Somerset, BS26 2RS
(Please note the studio is not open to the public.)
Telephone: +44 7841 718877