Refund policy

If you are not totally happy with your READY TO WEAR order .... 

Please request a return in your customer account or contact me at info@alexandra-king.com 

Please state the reason so I can understand if something went wrong, we need to improve something or if the item just isn't what you expected. 

Please then send the item back to me within 14 days of receipt in unworn condition and the original packaging, to the address we give you.

Sadly I can't accept the return if: 

- the tags have been removed
- the item has been worn or damaged

Some fragile vintage pieces are sold as seen and can't be returned. This will be noted on the product listing. 

Once your item is safely back to me, I will process your refund within 24 hours.
 
 As a tiny business, I am unable to refund the initial or return postage costs, sorry.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

PLEASE CHECK YOUR MEASUREMENTS. WE MADE A VIDEO ON HOW TO DO THIS HERE https://www.youtube.com/watch?v=_qe_J5Y_N_E

MADE TO ORDER ITEMS ...

No refunds here as your order has been cut and made specifically for you. In the event that something has gone wrong, I will do my very best to put it right and resolve any issues with you.

As we are a distance away and cannot fit your dress personally
please allow for any final fitting alterations to be carried out by a good local tailor.